Skip to main content

MakCorps to provide technology for world’s first social media powered hotel classification system

A solution for every DMO
MakCorps’s unique and objective Guest Experience IndexTM will be leading in monitoring star rating for Abu Dhabi hotels.
AMSTERDAM – DECEMBER 16, 2013– MakCorps, the leading provider of guest experience management tools for the hospitality industry, announced today that is has signed a deal with the Abu Dhabi Tourism and Culture Authority to provide them with the technology behind their recently announced next step in in their hotel classification system.

Technology compares star rating against guest experience

The first step will be to enable the authority to check the star rating against guest reviews by using MakCorps unique and objective Guest Experience IndexTM (GEI). If a certain hotel’s GEI score drops below the minimum that the Abu Dhabi Tourism and Culture Authority has established for their star rating the system will alert the authority, after which they can investigate the hotel and can take appropriate action accordingly. Next to monitoring to ensure to keep up the desired quality levels in the Emirate, MakCorps provides an extensive and flexible reporting tool that enables them to see real-time detailed performances of all hotels and apartments in the region. During the first quarter of 2014 this first phase of the system will be live.
“Thanks to MakCorps state-of-the-art technology and reliable platform we are able to create the world’s first hotel classification system that integrates guest reviews into its star rating system” said engineer Omar Al Bishr, head of the Licensing and Classification department of the Abu Dhabi Tourism and Culture Authority. “To us, ratings on social review sites and OTAs like TripAdvisor, Booking.com, Expedia and Hotels.com are a clear indication on the satisfaction of guests that visited a property. We think the traditional star rating is outdated, but to keep pace with international travel standards we deliberately chose to first have the guest reviews indirectly influence the system.” In the initial setup, only hotels that under-perform on guest ratings as to be expected on their classification, action is taken to improve its performance. “Thanks to MakCorps detailed analysis we can advise hotels with a sub-standard guest satisfaction exactly where improvements are needed,” adds Al Bishr.

The technology that MakCorps provides include:

  • A monitoring tool to check the guest satisfaction for all properties in Abu Dhabi and relate their star rating to their score on MakCorps Guest Experience IndexTM.
  • Customised monthly reports with the performance of all properties per star rating and for a fixed set of subratings.
  • Interactive dashboard for a real-time overview of the performance of all properties in the region with the ability to zoom in on specific set of properties (eg. hotels vs. apartments or 4 vs. 5 star hotels).
“Of course we have been advocating the importance of guest reviews for some time now,” said Kim van den Wijngaard, CEO and co-founder of MakCorps “But what we are about to achieve together with the Abu Dhabi officials is really a big step in and acknowledgement of Online Reputation Management for destinations. We are really happy to announce that such a progressive tourism authority puts their trust in our platform that we’ve been carefully working on in making it one of the most reliable in the market.”

Solution for current issues in classification systems

Dr. Wouter Hensens, Project Director for Exceed Hospitality who facilitated the project, He thinks that the continuous growth and influence of online review platforms in hotel buying decisions needs to be acknowledged in hotel rating systems: “Current classification systems are often dysfunctional as they are voluntary; more and more hotels decide to let go of them and rely solely on online feedback.” According to Hensens, MakCorps and the Abu Dhabi Tourism and Culture Authority are touching the core of current issues in hotel classification systems with this solution. “Testimony to this succes are the number of enquiries that Exceed Hospitality and MakCorps have received following the first announcements on the integration for Abu Dhabi,” says Dr. Essa Faqih, managing partner of Exceed Hospitality.
To learn more about MakCorps products for destinations and authorities in the hospitality industry, please visit - https://www.makcorps.com

Comments

Popular posts from this blog

Cheat Sheets for AI, Neural Networks, Machine Learning, Deep Learning & Big Data

Over the past few months, I have been collecting AI cheat sheets. From time to time I share them with friends and colleagues and recently I have been getting asked a lot, so I decided to organize and share the entire collection. To make things more interesting and give context, I added descriptions and/or excerpts for each major topic. This is the most complete list and the Big-O is at the very end, enjoy… If you like this list, you can let me know here Neural Networks

Neural Networks Cheat Sheet Neural Networks Graphs

Neural Networks Graphs Cheat Sheet



Neural Network Cheat Sheet Ultimate Guide to Leveraging NLP & Machine Learning for your Chatbot
Code Snippets and Github Includedchatbotslife.com
Machine Learning Overview

Machine Learning Cheat Sheet
Machine Learning: Scikit-learn algorithm This machine learning cheat sheet will help you find the right estimator for the job which is the most difficult part. The flowchart will help you check the documentation and rough guide of …

This Is Exactly How You Should Train Yourself To Be Smarter [Infographic]

Design inspired by the Cognitive Bias Codex
View the high resolution version of the infographic by clicking here. Out of all the interventions we can do to make smarter decisions in our life and career, mastering the most useful and universal mental models is arguably the most important. Over the last few months, I’ve written about how many of the most successful self-made billionaire entrepreneurs like Ray Dalio, Elon Musk, and Charlie Munger swear by mental models… “Developing the habit of mastering the multiple models which underlie reality is the best thing you can do. “ — Charlie Munger “Those who understand more of them and understand them well [principles / mental models] know how to interact with the world more effectively than those who know fewer of them or know them less well. “ — Ray Dalio “It is important to view knowledge as sort of a semantic tree — make sure you understand the fundamental principles, i.e. the trunk and big branches, before you get into the leav…

Warren Buffett: “Really Successful People Say No To Almost Everything”

When I tell people that Warren Buffett follows the 5-Hour Rule and spends 80% of his time reading and thinking, they have an immediate and predictable reaction: “Well, he can do that because he’s Warren Buffett, one of the richest people in the world. I could never do that.” While this response may help people feel better about themselves, it certainly won’t make them smarter. Because the reality is: Buffett has spent most of his time reading and thinking since he was in grade school. Having more money or managing a large company doesn’t magically give you free time. Having free time is never the default. People don’t just fall into huge blocks of free time unless they retire. Rather, free time is the result of strategy. It’s the result of looking at time differently. Curious about Buffett’s unique strategies, I’ve read several books about him, read most of his annual letters to stockholders, and watched nearly all of his interviews. And make no mistake about it… behind Buffett’s jovia…